Privacy Policy

Last updated: 2 September 2026

1. Who we are

Talk Immigration Ltd is a private limited company registered in England and Wales under company number 17138114.

Registered office:
45 Clarkson Drive
Beeston
Nottingham
NG9 2WA
United Kingdom

Email: wagner@talkimmigration.co.uk

Talk Immigration Ltd is regulated by the Immigration Advice Authority (IAA). Our organisation reference is F202641530. Wagner Silva Ferreira is authorised as an IAA Level 1 Immigration Adviser under adviser number P053920.

For the purposes of UK data protection law, Talk Immigration Ltd is the data controller of the personal information described in this Privacy Policy.

2. What information we collect

The personal information we collect will depend on whether you are visiting our website, making an enquiry, booking a consultation or instructing us in relation to an immigration matter.

We may collect:

• your name, address and contact details;

• date of birth, nationality and immigration status;

• passport, identity and immigration-document information;

• Home Office or UKVI reference numbers;

• information about your immigration history;

• family and relationship information;

• employment, education and sponsorship information;

• financial information and evidence where relevant to an immigration application;

• correspondence and communications with you;

• information and documents you provide when seeking advice or instructing us;

• records of consultations, telephone calls and relevant communications;

• information necessary for client identification, due diligence and regulatory compliance;

• information relating to fees, invoices and payments; and

• technical information generated when you use our website, such as IP address, browser information and cookie data.

Our regulatory obligations require us to maintain appropriate records of client matters, including relevant correspondence, applications, supporting evidence and records of advice and communications.

3. Special category and sensitive information

Immigration matters can involve information that is particularly sensitive.

Depending on your circumstances, documents provided to us may contain information concerning matters such as your racial or ethnic origin, religious beliefs, health, sexual orientation or other special category information.

We only process such information where it is relevant and necessary for the immigration advice or services you have requested and where there is an appropriate legal basis and condition under UK data protection law.

We apply additional care to the handling of sensitive personal information.

4. How we obtain your information

We may obtain personal information:

• directly from you;

• through our website or contact forms;

• during consultations;

• through email or telephone communications;

• through documents you send to us;

• from a family member, sponsor, employer or other person authorised by you;

• from the Home Office, UKVI or another government authority where appropriate;

• from another professional adviser where you have authorised a transfer of your matter; or

• from publicly available or official sources where necessary for the services we provide.

5. Why we use your personal information

We may use your personal information to:

• respond to enquiries;

• assess whether we are able to assist you;

• arrange and provide consultations;

• provide UK immigration advice and services;

• assess immigration options and eligibility;

• prepare and review immigration applications and supporting evidence;

• communicate with the Home Office, UKVI or other relevant organisations where authorised;

• manage our professional relationship with you;

• issue client care documentation;

• provide invoices and maintain financial records;

• manage complaints;

• meet our professional, regulatory and legal obligations;

• maintain client and regulatory records;

• prevent fraud, misuse or unlawful activity;

• manage and secure our website and IT systems; and

• establish, exercise or defend legal rights where necessary.

6. Our lawful bases for processing

Contract – processing is necessary to take steps at your request before entering into a contract or to provide services under our agreement with you.

Legal obligation – processing is necessary for us to comply with legal or regulatory duties.

Legitimate interests – we may process information where necessary for the legitimate operation, administration and protection of Talk Immigration Ltd, provided those interests do not override your rights and interests.

Consent – in circumstances where consent is the appropriate legal basis, we will ask for it and you may withdraw that consent at any time.

Where special category information is processed, we will also identify and rely upon an appropriate condition permitted by Article 9 UK GDPR and, where applicable, the Data Protection Act 2018.

7. Who we may share information with

We do not sell personal information.

Where necessary and lawful, information may be shared with:

• the Home Office and UK Visas and Immigration;

• the Immigration Advice Authority;

• other government departments, courts, tribunals or public authorities where appropriate or legally required;

• solicitors, barristers or other appropriately regulated professionals where a referral or additional professional assistance is required;

• translators or interpreters where required and agreed;

• accountants, insurers and professional advisers;

• banks and financial institutions where necessary;

• IT, website, email, document-management and cloud-service providers;

• appointment-booking providers;

• CRM or client-management providers;

• payment-processing providers; and

• other organisations where you have authorised us to share information or where disclosure is required or permitted by law.

The IAA may inspect client files and records as part of its regulatory and audit functions.

Professional confidentiality is subject to limited exceptions where disclosure is required by law, court order or the regulator.

8. Our technology providers

Talk Immigration Ltd operates primarily as a digital and remote professional service.

At present, we use:

Microsoft 365 for business email and related business productivity services; and

Hostinger for our website and website-related services.

Other secure systems may be introduced for client relationship management, appointment booking, payment processing, document storage or case management.

Where we introduce a new provider that materially affects how your personal information is processed, this Privacy Policy will be updated where appropriate.

9. Payments and client money

Where you pay professional fees to Talk Immigration Ltd, we will retain appropriate records of invoices and transactions.

We do not need to retain full payment-card details where payments are processed through an external payment provider.

Where possible, Home Office fees and other third-party charges should be paid directly by the client to the relevant third party. Where Talk Immigration Ltd holds money belonging to a client, it will be managed in accordance with the applicable IAA client-money requirements.

10. How long we keep your information

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with our legal, regulatory, professional and insurance obligations.

Client files and records are retained for at least six years after the relevant matter has concluded.

After that period, files and associated electronic data should normally be securely deleted or destroyed unless there is a documented reason for longer retention.

Other records may be retained for shorter or longer periods where required by law, taxation, accounting, insurance, complaints handling or another legitimate regulatory requirement.

Information that is no longer required will be securely deleted, destroyed or anonymised as appropriate.

11. How we protect your information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

These measures may include:

• password protection and access controls;

• secure business email and cloud systems;

• appropriate device security;

• restricted access to client records;

• secure backup and storage arrangements; and

• secure deletion or destruction of information when retention is no longer required.

No electronic system can be guaranteed to be completely secure, but we take reasonable and proportionate measures to protect the information we hold.

12. International transfers

Some technology providers may process or store personal information outside the United Kingdom.

Where this involves a restricted international transfer, we will ensure that an appropriate transfer mechanism or other safeguard permitted by UK data protection law is in place.

This may include an adequacy regulation, appropriate contractual safeguards or another lawful transfer mechanism.

13. Cookies and website information

Our website may use cookies and similar technologies for essential website functionality, security, analytics and, where applicable, other permitted purposes.

Non-essential cookies will be handled in accordance with applicable UK privacy and electronic communications requirements.

More information will be available in our Cookie Policy.

14. Marketing communications

We may occasionally provide information about our services, immigration updates or other relevant content where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time.

Opting out of marketing will not affect communications that are necessary in connection with an enquiry, consultation or client matter.

15. Your data protection rights

Depending on the circumstances and the lawful basis relied upon, you may have the right to:

• be informed about how your personal information is used;

• request access to your personal information;

• request correction of inaccurate or incomplete information;

• request deletion of personal information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request portability of information where applicable;

• withdraw consent where processing is based on consent; and

• raise a complaint about how your personal information is handled.

These rights are not absolute and may be subject to legal or regulatory restrictions.

16. Your right to object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.

Please contact us if you wish to exercise this right.

17. Requests concerning your personal information

If you wish to exercise a data protection right, please contact:

Talk Immigration Ltd
45 Clarkson Drive
Beeston
Nottingham
NG9 2WA
United Kingdom

Email: wagner@talkimmigration.co.uk

We may need to verify your identity before responding to a request.

18. Complaints to the Information Commissioner

If you have concerns about how Talk Immigration Ltd has handled your personal information, we would welcome the opportunity to address them first.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information Commissioner's Office
Website: ico.org.uk

You do not need our permission to contact the ICO.

19. Professional confidentiality

Information provided to Talk Immigration Ltd in connection with an immigration matter will also be handled in accordance with the professional confidentiality obligations applicable to regulated immigration advisers.

We will not disclose confidential client information unless you authorise us to do so, disclosure is necessary for the provision of the agreed service, or disclosure is otherwise required or permitted by law or our regulatory obligations.

20. Links to other websites

Our website may contain links to websites operated by third parties.

Talk Immigration Ltd is not responsible for the privacy practices or content of independent third-party websites. You should review the privacy information provided by those organisations before providing personal information to them.

21. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• our services;

• our technology providers;

• our regulatory obligations;

• data protection law; or

• the way we process personal information.

The latest version will always be published on this website together with the date it was last updated.